Yes, all of our products are 100% authentic and sourced exclusively from reputable suppliers and authorized distributors. VelvetBeauty is committed to offering only genuine beauty and skincare items.

Orders are typically delivered within 2–4 business days. If your order has not arrived within this timeframe, please contact us at Info@velvetbeauty.ca, and we will promptly look into the matter.

To ensure quick order processing and timely delivery, we are unable to make any modifications to orders once they have been confirmed and paid. This includes changes to product selection, shipping address, or customer information.

Please ensure the following:

• The coupon code has not expired

• It is not a single-use code that has already been redeemed

• Only one coupon code is used per order

• The code is not applicable to Sales & Clearance items

• Coupon codes cannot be combined with store credit

If the issue persists, feel free to reach out to us at Info@velvetbeauty.ca for assistance.

VelvetBeauty selects the most suitable courier for each shipment based on destination and service availability. We reserve the right to change the courier service at our discretion without prior notice.

We recommend performing a patch test prior to full use, and reviewing both the product instructions and ingredients list. Every individual’s skin reacts differently, and what works for one person may not work for another.

Please discontinue use immediately if irritation occurs and consult a healthcare professional. Unfortunately, VelvetBeauty cannot provide refunds or replacements for opened products, and we are not liable for adverse skin reactions